4 working days and counting waiting for a call
Ordered an online cellphone deal on Saturday. Didn’t receive an email confirmation but it went through. Called in on Monday to find out if captured, was told was pending and finalized some details. Told would receive an SMS confirmation and to reply to that ASAP to get the delivery going. Never received an sms. Called Tuesday - told agent sms wasn’t received. Was informed an agent from confirmations would be in contact anyway. Called Wednesday - still no word from confirmations. Told by agent it would be escalated as urgent. Told we would receive a call soon. Thursday afternoon - still no contact from Vodacom?
If it takes this long to confirm an order, how long will it take to actually get the order?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team