BT
Bianca T

1 reviews | Active since Jul 2016

20 Jul 2016, 09:23

4 weeks with no outgoing calls!

<p>Out of sheer despiration I am now forced to a public forum to complain. It has been 4 weeks now that my husband cannot make outgoing calls from his phone. He has phoned Vodacom about everyday, when to numerous Vodacom stores and this problem is still not resolved - with nobody coming back to us. </p> <p> </p> <p>I dont understand that a phone is working fine one day and next the ervice is broken like this! </p> <p> </p> <p>We have rebooted, took out sim card, spent hours in Vodacom stores. This is riduculous. I also really hope we get a months credit - why are we paying for a service that we are really not getting!</p> <p> </p> <p>Please sort out the issue - phone us back please on ********** 598</p> <p> </p> <p>Bianca</p> <p>PS - If this is not sorted today I will also complain on your facebook page. And stop paying this account!</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team