SL
Stanley L

1 reviews | Active since Jan 2016

13 Jan 2017, 17:24

4 WEEKS ON… AND STILL ZERO ACTION FROM VODACOM

<p>On 18 Dec I published my latest complaint in a saga that has been going on since April 2016. </p> <p>Four weeks on, no action from Vodacom. </p> <p>The complaint is here: https://hellopeter.com/vodacom/reviews/attention-vodacom-expect-a-call-from-the-consumer-protection-board-1- ********** </p> <p>The question is: what do I have to DO to get Vodacom to take back its device and annul (annul, not cancel) the contract? </p> <p>I have reported it to the Consumer Complaints Commissioner, and it does seem I will indeed have to get them to act for me.</p> <p>(Vodacom did call, but gave not one iota of help)</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team