GH
Gerda H

1 reviews | Active since Jul 2013

30 Jan 2017, 11:21

4 Weeks Of Hell with VODACOM & Still NO joy!

<p>I am so fed up with Vodacom, going on 4 weeks now that I have been requesting for you guys to fix up the mess YOU made with my contract I took out online. Your call centres are CLUELESS & USELESS, Going into a branch is just wasting my freaking time as they cant help me!!! Being sent from pillar to post, told to phone 5 different numbers, then told I must just wait, then told its been escalated, then the request was never made, then the number is still on contract, then the number needs to be archived, then the number is at pre legal, then the number is pending conversion, then I need a new sim. WHAT THE HELL IS IT NOW ACTUALLY just to get my prepaid number converted to my contract, that I have requested upon taking out the contract almost 4 weeks ago!! Yet you quick to take my money for a service you have not even completed and *****ED UP!! You are wasting my time, patients & energy. You better sort this out TODAY!! Sick of your excuses, lies and rude staff!!</p>

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team