4 Weeks no solution

4 weeks now and Vodacom have not been able to assist us with our detailed billing. We used to be able to log in up until last month when an extra field for logging in was required. This field being the cell number to where the code must be sent to complete logging in. Last week we managed to get this right but then there was no drop down on the cell numbers, therefore could not select a cell number from our 20 numbers to pull the report for. I tried logging on today hoping that it would be corrected BUT now I am Locked out of my Profile and have tried phoning a few people but nobody can help me even unlock my profile. I feel like I am taking 1 step forward and 5 back. Really exhausting. I cant understand why somebody cant just come to our office and assist us. Where is the customer service???