4 Weeks no feedback

My first Hello Peter complaint was logged 4 weeks ago. And each time I get a Automated reply that says someone will contact me. Then someone call me to say it was escalated to the relevant department to investigate it. And that is where it ends. <br> <br> Can you please explain to me how it can take 4 weeks for someone to listen to a call of what was said to me? Can you please make sure you escalate it to a actual human being and not just pretend you giving my complaint to someone who is not going to ever give me a call back. <br> <br> This is really ridiculous. Service is what separated Vodacom from Cell C, Telkom and MTN. And this is the reason I didnt mind paying more for contracts at Vodacom than what the providers offer. But if this is going to be the case I might aswell move my 2 contracts that is due in March to a other proivider where I know I pay a little and can expect **** service.