4 weeks later after numerous email to Vodacom CEO , still no delivery for an upgrade

Tieho, CEO

I’m utterly disgusted with Vodacom. Nothing can explain the disgust that I feel for Vodacom at this point in time.

Today, being 05 Dec 2017, I called yet again your upgrades department and guess what they are telling me now….??? Lauren tells me that my phone was long dispatched and because RAM could had been calling me without success on my contract no, the package was returned. Now I get told that the order will have to be cancelled and I will have to do the upgrade again….WHAT SORT OF MADNESS AND INCOMPETENCE IS THIS????

1. I lost my phone and upon realising that, I immediately contacted Vodacom to deactivate my sim and blacklist my phone 2. Because I was due for an upgrade, I decided to do and upgrade and request a new sim card, which was going to be activated upon me getting the new phone. I gave your *********** consultant Nthateng, an alternative number, where RAM can contact me for delivery.

Please explain to me what is so difficult about my order?

One of your supervisors, tells me that, she has no idea what Lauren is talking about (these two are your stuff which you paying and they are both looking on the same system) because there is still no order on your system and yet again for the 3rd or 4th time they will have to request the back office to load the order. This is a story that I have been told so many times…..this is the story that I was told last week on Thursday (30 Nov 2017)by Thabang Mphanama who put his head on the block and assured me that the order has been loaded and that I should get my delivery by today 05 Nov 2017.12.05

MR CEO, WHAT SORT OF BUSINESS ARE YOU RUNNING? AM I THAT INSIGNIFICANT AS YOUR CUSTOMER THAT NO PESRON IN THE WHOLE OF VODACOM CANNOT LOAD A SIMPLE ORDER AND SEE IT TO DELIVERY????

IF THAT IS THE CASE, CAN I REQUEST THAT VODACOM AND I PART WAYS BY YOU CANCELLING WHATVER BUSINESS I HAD WITH YOU. SURELY ME HAVING BEEN A LOYAL VODACOM CUSTOMER FOR OVER 10 YEARS MEAN ABSOLUTELY NOTHING, IF THIS I SHOW I GET TREATED.

Tieho, can you try and pretend to care by calling me…..!!!!!