1 reviews | Active since Sept 2019
4 weeks and still vodacom Cannot do a simple sim swap
Hi Vodacom Consumer Website Team
Your reply is incorrect, the query was not resolved. Your representative told me he can not assist me, because he does not deal with broadband lite queries (yes listen to the recording if you wish). My review specifically says broadband lite in the title and body of my complaint. So why did this chap call me?
Anyhow, he gave me a number to call ie **********. the voice on the other side, says this number is no longer in use & told me to call 135 ie customer care. The 135 voice tells me to wait because there are too many calls (something like that). I hung up... there after I got 3 messages telling me that my ticket had been closed & an e-mail to say the matter was resolved.
how low can this get & for how long?
After daily visits to vodacom stores & numerous phone calls to ***, I still don't have solutions, the matter is still not resolved & no matter what I say, there is a promise of things getting done within 24hrs, which never happens
And for the record, I don't want an apology & someone telling me, they understand my frustration, (its useless to me) I just want service that I am paying for, and not getting
By the way after not using my modem for 37 days, which vodacom confirms, a month's worth of data has suddenly disappeared without being used...
Vodacom, you have earned the mampara of the season award from me
Your phone calls (which are always late) are a waste of my time. We have evidence of this from the past weeks. Please don't call me, just resolve the issue
Your phone calls (which are always late) are a waste of my time. We have evidence of this from the past weeks. Please don't call me, just resolve the issue