4 weeks and no phone after upgrade

<p>I upgraded 2 phone numbers to the same phone same package one cost R200 and the other R169. Upgraded on the 9th of June and received the R169.00 contract phone two day's later. It is going for 4 weeks and every time I phone they want to ask security questions and then tell me that they don't have stock. Stock will be available in two days and then they will dispatch it. Today I wanted to cancel the contract because after given the person my ID and the cell number in question he wanted to ask more security questions and I told him that I would rather cancel the contract because I am not going through the security questions again just to hear that they don't have stock and will only receive stock in two days and then I still don't have my phone. I asked that he put me through to cancellations and he put the phone down. I did not want to upgrade in the first place and wanted to go to pre-paid but the lady convinced me to say - why should I stay if there is no service or delivery on a product that they sell.</p>