1 reviews | Active since Jun 2016
4 weeks and counting..........
<p>So it has been 4 weeks and still no phone..... in the mean time the following happend: I phoned on the 9th June regarding my upgrade and surprize surprize my order for my upgrade has been cancelled so the order Tembakazi placed was cancelled without any notice.... ***???? So on Thurday i had to replace my upgrade order.... It took me from the upgardes department to the Retention department and back again. Eventually Khalakate mananged to help me with this and placed my order again. I got an text with the reference number and order number and tracking number. I followed up with RAM and they also have not received the order for this. Tembakazi told me on the 5th June there is stock and today there is no stock. I am really getting now fedup with this - clearly no one cares in Vodacom to give a better service and I am not sure who i need to speak to in the higher levels to help me with this..... Beautiful who anwered the phone also told me she is not able to help me i need to speak to the upgrade department and she is not able to help.... Regarding to the stock - they will be only receiving it this week well maybe they cant give me an anwer for that either..... Will follow up on Friday and will post again</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
