4 Weeks and counting

First off I must say I am extremely disappointed with the service or rather lack of service I have received from Vodacom, I have been a loyal customer for the last 13 years and a contract member for the last 4 years or so,<br> I app**** online for an upgrade on the 13th of March however I have not yet received my handset as yet.<br> I tried calling into the call centre however I have been receiving different reasons why as to why I have not yet received the handset. first i was told that I would receive my handset within 24/48 hours as it was in stock, then I was later told that that the delay is caused by the fact that they cannot move my old tariff plan to the new one, <br> I called back a couple of days later (after waiting to be attended to for 45 minutes) then I was advised that the phone was out of stock.<br> I feel that as a client I should have been told from the onset that the handset was not in stock then given the opportunity to get another handset.<br> This is terrible service from a company I didn't expect would do this<br>