4 months to try upgrade via the call center, now I must go in to a store... Why even have a call centre?

<p>In December I called the call centre to upgrade, which I qualified for, placed the order and the operator (Anastasia) said 3 to 5 working days I would have my new phone. 2 days later, I get a call to confirm the order, and now it has increased in price. I then spend the next week following up to try sort it out. After I have to call them even though they promise to call me back, I get no answer. Even speaking to a supervisor, or manager was useless. Now it is holiday time, so let's hope by January the can sort it out...</p> <p>January, and back at work, so I call to ask what has happened, and get the oh so sorry... bla bla. but what is happening with the upgrade? The operator I initially spoke to is always busy, I wait as they say I will get put through... 10 min later I get cut off. So I call back, and ask to be called back... and even get promised...well I am still waiting.....</p> <p>Now it is February and am not a happy camper. I call once again get shoved around, speak to someone who said my upgrade was cancelled? What the? How, is all I can ask. But same old story, sorry, please call the upgrade centre to find out. So I do, and now when I eventually get hold of Anastasia, I get told that they have to re-process it. Ok, second time perhaps I am lucky, let's do it. I now wait for the confirmation. Nothing. I call back, end of Feb to find out, and again, the operator cannot say, as it is not her upgrade, I can only speak to Anastasia. I leave a message again.</p> <p>March is now here, ok, new month, let's try again. so I call and now the operator Anastasia is no longer employed there, and the upgrade was cancelled and never re-done. So Gloria the new operator assists, I can still get the same deal as in December, The S7 and Tab. I get a confirmation SMS, and even a call back the same day (Here I think things are looking better) Then get the call to confirm, and wait... I get told they cannot deliver 2 devises. I can only get a deal like this in store.</p> <p>So 4 months pass, and I now have to go into the store. If only I was told this upfront.. I would have been upgraded 4 months ago and still been happy.</p>