LM
Lerato M
1 reviews | Active since Aug 2019
26 Apr 2025, 22:36
4 months query no feedback or solution
I am extremely frustrated by the service I have received . This is my fourth month having a query that I am not receiving a solution to. Every time I call I am being told that I will receive feedback in 24-48 hours and that's never happens.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Apr 2025, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Apr 2025, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Apr 2025, 12:28Dear Lerato.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. A credit has been posted to your Vodacom account, valued at R160 [incl VAT] and the reference number is ***.
Have a pleasant day further.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. A credit has been posted to your Vodacom account, valued at R160 [incl VAT] and the reference number is ***.
Have a pleasant day further.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Apr 2025, 12:28
Official
Dear Lerato.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. A credit has been posted to your Vodacom account, valued at R160 [incl VAT] and the reference number is ***.
Have a pleasant day further.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. A credit has been posted to your Vodacom account, valued at R160 [incl VAT] and the reference number is ***.
Have a pleasant day further.
Kind regards
Vodacom Consumer Website Team
Best regards,