4 MONTHS OF THE SAME PROBLEM

1. Marketing agent **** about amount I would be paying if I were to migrate to 4gig plan. This was in July 2020. 2. I notified Vodacom of this the following morning when I received an sms / email "confirming" the migration. I told them I therefore did not want to Migrate. So 1st agent told me the migration had been canceled. 3. I received an sms a few days later (same month - July) still talking about this 4gig migration. So I wrote to Vodacom again, the lady agent assured me there was no migration vissible on my account. 3. August I received an invoice, talking still about this 4gig plan, my bill being R1200 odd. Again, I wrote to Vodacom, and I was told my query was sent through. Agent understood and the plan would be changed back to my origional 1gig plan. 4. End of August, R1200 was deducted, for the 4gig plan. Wrote to Vodacom again. They assured me this would be rectified end of September now. 5. End of September, R900 odd was deducted, still for the 4gig plan. IMAGINE! contacted vodacom again, and they said they'd migrate me back to 1gig with no migration fees. 6. Now yesterday (2.11.2020) R2900 was deducted from my account. Now I'm furious because they have charged me for migration. I did not authorize this, I never wanted the migration in the 1st place, and I obviously dont have a random R2300 odd extra to give to Vodacom or anyone for that matter! VODACOM PLEASE RECTIFY THIS AND REFUND ME ASAP!!!