4 MONTHS OF BULL***T FOR A RENEWAL! PATHETIC

I have been trying to upgrade via the retentions call center since May 2019.The service is pathetic!The consultants promise to call back and never do.The “Team Leaders” are just the same.They have no email/direct phone numbers. I get pushed from Midrand to Randburg call center and back. They say they have sent their colleagues an email to contact me urgently. But nobody ever does. Their “policy” is not to give out contact details of the people you have dealt with previously. Maybe your “policy” should include calling the damn customer back!! Iv heard it all, from their staffs family members dying to not knowing where all the superiors have disappeared to. Maybe their policy states after 6-8 years and multiple limitless contracts they should treat the customer as badly as possible.