4 months later & I am still paying for a contract that I cancelled.

My cellphone contract eas supposed to end at the end of September. I called in to cancel the contract - because if you don’t call them to cancel, they will continue debiting you till the end of days, even though your cantract is over!!!!

I assumed the 25th of September would be my last debit order as they state they bill in arrears. I called in after the debit order had gone off and I requested for cancelling of the contract again - FOR THE SECOND TIME!

On the 16th of October I received another invoice. I called back two weeks in a row. First time - they tried to retain me by selling me some 5GB data package & R200 airtime for R139 a month. I agreed. Only on condition that the previous Flexi 350 contract is cancelled. This was never done. I received another invoice with this same contract bill! I called back again and asked to speak to a manager. Someone - who obviously wasn’t really the manager then took my call. I had to spend another hour on the phone with this lady explaining myself once again. As they refused to do call retrieval’s of my previous calls. Nevertheless - I was then told that the contract was not cancelled yet and that the new retention package they offered me a week earlier was cancelled. She couldn’t answer as to why this was cancelled??? Even though I should be the only person that can make changes on the account as I am the one paying for it!! She assured me that it would be fixed.

Needless to say - I was billed once again for the old contract on the 25th of November. I called AGAIN - speaking to some guy .. he promised to resolve the problem and add my retention package back on. He also gave me R200 free airtime for all the inconvenience that Vodacom has caused me. (Thanks my guy) but my problem is still not resolved. I am still waiting for my refund! Which I have requested for several times.

Yesterday I received another invoice - SAME STORY! It took me another hour to explain to Moeder her name was - one more time about the issue I had. I had also sent my invoices and statements as proof to some “friend” of hers - as she claimed her email was down. She agreed that this was a mistake on their side and that I would be refined my two months subs. BUT she couldn’t action it on her side and had to log a request with their finance department. I received an sms with a reference number and she told me that I need to wait 7 days for them to get back to me.

So the fool I am - agreed to wait. Today I recieved the following message from Vodacom.

Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

So after I’ve been calling you for 4 months!!! You don’t have the decency to even give me a courtesy call to tell me what the hell is going on? Nor do you actually deal with my issue! I just get told that my query is closed???

Smooth, Vodacom. Real smooth. I want my money back that you *******ly debited from my account!!!!!! Along with ALL my time you’ve wasted!

4 MONTHS!! This is pathetic! Especially considering that I was a loyal customer for 4 years now. Paying every single month. Not complaining or bothering you at all!! Just being a good customer and this is how I am treated.

Resolve this now! I have waited long enough!!! I’ve been pacient, I’ve been nice, but after 4 month of being nice, it’s gotten me no where!