4 months and still no service from Vodacom!!!

I am shocked at the service that Vodacom has provided to me.

I migrated my contract from LTE for Business to Business Connect Wireless.

I switched over in May and was billed an additional R1699 for the LTE and R2499 for the Wireless instead of a pro rata for both.

The problem has still not been rectified....it is October and I am furious!! I tried all means possible to get this matter rectified. I have called the call centre so many times that I was informed that I have used up all of the free calls to the support teams for the month and would have to pay for additional calls!!!!

Chat bots and been put through from one person to another only to find myself back to the first number that I called.

The accounts manager assured me that it would be rectified many times.

How on earth can one get through to the billing /accounts department to rectify it ?! I am at the end of my tether and nothing.

Thank you Vodacom for your incompetency.