4 Months and counting ... poor service

Query was submitted in February 2015, 4 months later still not resolved. I have been paying for a subscription for two lines for all this time which was deactivated. The query was resolved 2 weeks ago, however my line is still not activated, after numerous phone calls. 4 months to handle a query is totally unacceptable. I have been a client for many years and paying for a service that I am not receiving or able to use is not acceptable. <br>