WS
Waden S

1 reviews | Active since Oct 2014

27 Mar 2018, 13:52

4 month old phone that cannot be reapired @ vodacom shop

I purchased an LG Q6 from Vodacom Northgate on 22-09-2017. My phone start giving problems from the last week January 2018 I complained & they couldn't give me a loan phone until the 8th of February 2018.

My phone had a problem with the selfie camera & my screen was not showing properly. This phone was not dropped & it didn't fall into water.

My phone came back from repairs @ a Vodacom outlet in Sandton & I am told that they cannot fix this phone & that I will have to use it as is.

I am so disgusted at the service on how long I had to wait for a loan phone & that suddenly I am told that I will have to use the phone as is & what irritates me is that this phone wasn't even 4 months old when it start giving me issues.

Vodacom must either give me my money or give me a new phone. I am not going to take that phone back until it is fixed

0
Replies (3)
Vodacom
Vodacom's reply27 Mar 2018, 14:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

WS
Waden S's update03 Apr 2018, 13:32
Reviewer Update
Hi Vodacom, Still awaiting feedback
WS
Waden S's update06 Apr 2018, 13:18
Reviewer Update
Hi Vodacom, Still awaiting feedback