SM
Steven M
1 reviews | Active since Jan 2015
10 Nov 2020, 13:58
4 Days without Internet
Its been 4 days and i still don't have internet in my house, i have spoken to 6 people and still no feedback the only thing i get is that a ticket is logged and a technician has been assigned. But nothing is happening. This is pathetic its been 4 days now. And been told that they will call back nothing. SR***. If u guys dont want to assist me just cancel this fibre and i will get better service provider that will assist coz i can not be without internet for more that 4 days this is ridiculous.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2020, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Steven M's updateReviewer Update
11 Nov 2020, 14:22HI VODACOM
This service is appalling, I have not gotten any call from you and it is day 5 my WIFI isn't working. the only thing that is working from your side "is this stupid automated response which implies nothing, because I am still waiting". I am still holding up for this call "SR***" that was logged 5 days ago to be settled. Your call center isn't accommodating, I have talked to nearly whole department and no Joy...I am really not astounded, since all the do is to tell me to REBOOT THE ROOTER!
This service is appalling, I have not gotten any call from you and it is day 5 my WIFI isn't working. the only thing that is working from your side "is this stupid automated response which implies nothing, because I am still waiting". I am still holding up for this call "SR***" that was logged 5 days ago to be settled. Your call center isn't accommodating, I have talked to nearly whole department and no Joy...I am really not astounded, since all the do is to tell me to REBOOT THE ROOTER!
SM
Steven M's update11 Nov 2020, 14:22
Reviewer Update
HI VODACOM
This service is appalling, I have not gotten any call from you and it is day 5 my WIFI isn't working. the only thing that is working from your side "is this stupid automated response which implies nothing, because I am still waiting". I am still holding up for this call "SR***" that was logged 5 days ago to be settled. Your call center isn't accommodating, I have talked to nearly whole department and no Joy...I am really not astounded, since all the do is to tell me to REBOOT THE ROOTER!
This service is appalling, I have not gotten any call from you and it is day 5 my WIFI isn't working. the only thing that is working from your side "is this stupid automated response which implies nothing, because I am still waiting". I am still holding up for this call "SR***" that was logged 5 days ago to be settled. Your call center isn't accommodating, I have talked to nearly whole department and no Joy...I am really not astounded, since all the do is to tell me to REBOOT THE ROOTER!