4 days without fibre/Wifi and no answers and communication from Vodacom

Vodacom Fibre is the worst, we haven’t had network since Sunday, we logged a call and they said it will be sorted in 24 to 72 hours, which is already ridiculous. We waited patiently, it’s been over 80 hours without WiFi.

We work from home so it means that business is affected. We use a smart TV which uses WiFi so we can’t watch TV and yes we have kids.

So I call to do the follow-up after 72 hours and they tell me that they escalated to Metro Fibre yesterday (Tuesday). But I logged a call on Sunday. I am cancelling my contract with you because you are an *********** middleman, how does it take you 3 days to send to Metro Fibre?

Worse when I call, I don’t get any assurances and your agent tells me that she hopes…. How am I supposed to feel as a customer when you give me timelines, miss them, don’t communicate and when I ask for answers you tell me that you can’t confirm and can only hope.

So what must I do while you are hoping?