VG
Vee G
1 reviews | Active since Jul 2011
29 Jan 2022, 06:55
4 days without fibre and they can't figure it out
My fibre's been down since Wednesday (day 4 now) & still noone knows what's going on. Everytime I call the call centre, it has to be escalated again & will take yet another 24 hours for the tech department to resolve. Noone knows what's going on & noone can assist. It's been 4 days of escalations, what's the point! If they were as good at fixing the fibre line as they are at escalating I would've been sorted by now.
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Replies (2)
Vodacom's replyOfficial
29 Jan 2022, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jan 2022, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VG
Vee G's updateReviewer Update
29 Jan 2022, 20:28Dont bother, not that anyone actually has, I have just put in a cancellation for the terrible service and I would like my redund for the downtime. Apparently your technicians dont even work on the weekend, so Im not sure why I was being told someone was working on it when they werent!
VG
Vee G's update29 Jan 2022, 20:28
Reviewer Update
Dont bother, not that anyone actually has, I have just put in a cancellation for the terrible service and I would like my redund for the downtime. Apparently your technicians dont even work on the weekend, so Im not sure why I was being told someone was working on it when they werent!