4 Days, still no sim-swop

<p>I went to Vodacom in Canal Walk on Monday to report my phone ****** and request a pre-paid sim swop so I could use a replacement phone. 27 hours later (on Tuesday) I made a complaint on HelloPeter reporting that my sim was still not active.</p> <p> </p> <p>A very kind and initially helpful consultant at vodacom named Roderique Lategan stepped in and after a long back and forth informed me on Wednesday that I would have to go back to Vodacom and get another sim because apparently the one I got was faulty. Not the best news but fine, I did it. I went to Vodacom in V&A Waterfront. Suddenly the store wanted to charge me for the new sim!!!!!!! (Can you believe? And they wanted to charge double than what the store in Canal Walk charged on Monday!!!!!) I flat-out refused to pay anonther cent, and after getting my way they proceeded to do yet another sim swop. </p> <p> </p> <p>It is now just before 2pm on Thursday, my sim has STILL NOT BEEN ACTIVATED. And Roderique Lategan is no longer responding to my emails. </p> <p> </p> <p>I'm sorry but this is just not good. What are my alternatives? Should I just give up and get a new number with another network? </p>