4 days later and still fibre package isn't activated

Switched my fibre provider to vodacom last Friday (Oct 31), all they and vumatel had to do was activate my package on the 1st, it's now Tuesday the 4th all I get from them is automated emails, vodacom it's the SAME emails, vuma keeps asking for OVC- number (that's used when they come to your house to setup and connect you), good luck trying to call either it's always engaged, now I see why both have 2 star rating, USELESS BUNCH OF *****S.