4 days for fibre query to be attended to!!!!

We have had an area outage since yesterday, I called today Ref nr : SR*** around 12pm was told to wait as it’s an area outage there will be no turn around time available. I’ve called in now at 5pm to be told it’s not an area outage and I must give it 48 hours for a technician to come out!!!!!! What the hell Vodacom do you think we use our fibre line for fun!! Get your damn act together!!!!