4 days and still no feedback!!!

After a lot of back and forth with Vodacom and speaking to consultants that put in no effort to assist me. I was referred to the pre legal department and Yolande Nel emailed me on Thursday 18 June 2015 (only addressing the financial side of my complaint). I then responded the same day and provided the same information that I did in my initial complaint, Friday I emailed again to follow up requesting feedback as it is quite urgent (no response) and I emailed and called again yesterday and to date still no response. I am at my wits end with the pathetic service I have been receiving and just when I think it couldn't get any worse it does. UTTERLY APPALLING!!!!<br>