lT
lindiwe T
1 reviews | Active since Jul 2018
26 Jan 2024, 10:15
***4
I have booked in my router at Vodacom 4U , Trade route Mall in December 2023 and I was advise that I will get it in the new year within 2weeks.It is now the 4th week no communication from Vodacom, the last sms received was on the 5th January 2024 that my router is on repairs Job no:***4.
Can someone tell me when will I receive my router : as this is now long.
Regards Deborah ***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Jan 2024, 12:01 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2024, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
lT
lindiwe T's updateReviewer Update
29 Jan 2024, 09:42Good Day
Re: Job number:***4. I am really not happy with the service from Vodacom. I wrote to Hellopeter and only then I got some feedback regarding my router. Frank from New Market mall called me and told me my router has been credited to Trade route mall Vodacom 4U, I should give then this reference :RazWvw my router is there.
I went on Saturday to collect as I walk in by the door I was told by the consultant that I have to pay R500 to get a replacement on my router as they don't keep stock of Alcatel router as they are a problem, I told her I wont be paying any cent as I have a contract with vodacom and there is no way it states I have to pay extra R500 should my router be damage, and I ask her why am I told now when I come to the store and the consultant **** and said she has been trying to call me since the 11 January 2024.I asked to speak to the manager, when I spoke to the manager Aneesa she told me there is no router for me as she does not stock Alcatel as its a problem router so Frank has **** to me, and she only saw the credit on Friday after I wrote to hellopeter, her system does not show her online credit, it only shows her store credit. Yet the consultant said she has been trying to call me ever since she saw the credit on the 11th Jan 2024. I asked the Aneesa to send me the email stating that I wont be getting the route at her store as she does not keep stock of it anymore, up until now there is no email sent to me.
All I want is my router which I am paying for and it should be delivered to my house as I wont be driving up and down and being send pillar to post.
Regards
Deborah
***
Re: Job number:***4. I am really not happy with the service from Vodacom. I wrote to Hellopeter and only then I got some feedback regarding my router. Frank from New Market mall called me and told me my router has been credited to Trade route mall Vodacom 4U, I should give then this reference :RazWvw my router is there.
I went on Saturday to collect as I walk in by the door I was told by the consultant that I have to pay R500 to get a replacement on my router as they don't keep stock of Alcatel router as they are a problem, I told her I wont be paying any cent as I have a contract with vodacom and there is no way it states I have to pay extra R500 should my router be damage, and I ask her why am I told now when I come to the store and the consultant **** and said she has been trying to call me since the 11 January 2024.I asked to speak to the manager, when I spoke to the manager Aneesa she told me there is no router for me as she does not stock Alcatel as its a problem router so Frank has **** to me, and she only saw the credit on Friday after I wrote to hellopeter, her system does not show her online credit, it only shows her store credit. Yet the consultant said she has been trying to call me ever since she saw the credit on the 11th Jan 2024. I asked the Aneesa to send me the email stating that I wont be getting the route at her store as she does not keep stock of it anymore, up until now there is no email sent to me.
All I want is my router which I am paying for and it should be delivered to my house as I wont be driving up and down and being send pillar to post.
Regards
Deborah
***
lT
lindiwe T's update29 Jan 2024, 09:42
Reviewer Update
Good Day
Re: Job number:***4. I am really not happy with the service from Vodacom. I wrote to Hellopeter and only then I got some feedback regarding my router. Frank from New Market mall called me and told me my router has been credited to Trade route mall Vodacom 4U, I should give then this reference :RazWvw my router is there.
I went on Saturday to collect as I walk in by the door I was told by the consultant that I have to pay R500 to get a replacement on my router as they don't keep stock of Alcatel router as they are a problem, I told her I wont be paying any cent as I have a contract with vodacom and there is no way it states I have to pay extra R500 should my router be damage, and I ask her why am I told now when I come to the store and the consultant **** and said she has been trying to call me since the 11 January 2024.I asked to speak to the manager, when I spoke to the manager Aneesa she told me there is no router for me as she does not stock Alcatel as its a problem router so Frank has **** to me, and she only saw the credit on Friday after I wrote to hellopeter, her system does not show her online credit, it only shows her store credit. Yet the consultant said she has been trying to call me ever since she saw the credit on the 11th Jan 2024. I asked the Aneesa to send me the email stating that I wont be getting the route at her store as she does not keep stock of it anymore, up until now there is no email sent to me.
All I want is my router which I am paying for and it should be delivered to my house as I wont be driving up and down and being send pillar to post.
Regards
Deborah
***
Re: Job number:***4. I am really not happy with the service from Vodacom. I wrote to Hellopeter and only then I got some feedback regarding my router. Frank from New Market mall called me and told me my router has been credited to Trade route mall Vodacom 4U, I should give then this reference :RazWvw my router is there.
I went on Saturday to collect as I walk in by the door I was told by the consultant that I have to pay R500 to get a replacement on my router as they don't keep stock of Alcatel router as they are a problem, I told her I wont be paying any cent as I have a contract with vodacom and there is no way it states I have to pay extra R500 should my router be damage, and I ask her why am I told now when I come to the store and the consultant **** and said she has been trying to call me since the 11 January 2024.I asked to speak to the manager, when I spoke to the manager Aneesa she told me there is no router for me as she does not stock Alcatel as its a problem router so Frank has **** to me, and she only saw the credit on Friday after I wrote to hellopeter, her system does not show her online credit, it only shows her store credit. Yet the consultant said she has been trying to call me ever since she saw the credit on the 11th Jan 2024. I asked the Aneesa to send me the email stating that I wont be getting the route at her store as she does not keep stock of it anymore, up until now there is no email sent to me.
All I want is my router which I am paying for and it should be delivered to my house as I wont be driving up and down and being send pillar to post.
Regards
Deborah
***