ML
Marco L

1 reviews | Active since Mar 2015

11 Dec 2018, 08:55

4-5 Tablets out of stock for more than 2 months, expect customers to be patient for a back order that takes 6 weeks

Your online store displays roughly around 8 different tablets to choose from. About 4-5 of these items has been out of stock for more than two months. As a respectful and paying customer you expect me to wait 6 weeks for a back order just because your stockpiling methods or demand calculations are terrible. A big Oligopoly giant like yourself you struggle to keep your stock levels in line. Could somebody from your supply-chain please give me a call I would like to understand if you are following the rule of order only as needed?

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2018, 09:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply12 Dec 2018, 18:31
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. 
 
Regards 
 
Consumer Website Team