1 reviews | Active since Nov 2018
3x Sim Swap with no Service
On Sunday 28 October 2018, I have called vodacom customer for sim swap which went through successfully. Then on Monday 29th I could make calls until 21:22. Unfortunately when I tried to use the SIM card the following day 30th. Message on phone was “No service”well since I was next to the mall. I went into Centurion Mall vodacom franchise(Alison Communications)consultant(6-Masm07) tried it with still on his phone he got the same message that’s when he suggested another sim swap. Unfortunately his I got the same message with his sim after the suggested 4 hrs. I called customer care again on Wednesday 31st and spoke to Ayanda who also suggested a sim swap and didn’t want to listen to me as a customer. I asked what difference will it bring because I have tried that and the problem is not the sim but the service? She was rude and said she would call back after 1pm to check and I am sure she couldn’t go through if she did call because still there was no service after the 3rd sim swap in Woodmead at Vodashop Retail Park assisted by consultant 5-Johannes who gave different SIM card and requested I sign a form of service. It also failed after 2hrs and when I called back he also ignored my calls by tell the person who answered the phone that he was not around.
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
