DG
Dudu G

1 reviews | Active since Nov 2018

01 Nov 2018, 04:55

3x Sim Swap with no Service

On Sunday 28 October 2018, I have called vodacom customer for sim swap which went through successfully. Then on Monday 29th I could make calls until 21:22. Unfortunately when I tried to use the SIM card the following day 30th. Message on phone was “No service”well since I was next to the mall. I went into Centurion Mall vodacom franchise(Alison Communications)consultant(6-Masm07) tried it with still on his phone he got the same message that’s when he suggested another sim swap. Unfortunately his I got the same message with his sim after the suggested 4 hrs. I called customer care again on Wednesday 31st and spoke to Ayanda who also suggested a sim swap and didn’t want to listen to me as a customer. I asked what difference will it bring because I have tried that and the problem is not the sim but the service? She was rude and said she would call back after 1pm to check and I am sure she couldn’t go through if she did call because still there was no service after the 3rd sim swap in Woodmead at Vodashop Retail Park assisted by consultant 5-Johannes who gave different SIM card and requested I sign a form of service. It also failed after 2hrs and when I called back he also ignored my calls by tell the person who answered the phone that he was not around.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2018, 07:12
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team