TA
Tanya A

1 reviews | Active since Mar 2022

14 Mar 2022, 16:10

3x R150 Nandos Vouchers we’re faulty and has now expired! No one will assist!

I purchased 4x R150 Nandos vouchers on the Vodabucks store app. Only one of those vouchers worked, the rest kept throwing out an error code. I had to pay over R400 in cash to collect my Nandos order. This is unacceptable! I wouldn’t have placed such a large and expensive order if it wasn’t for the “great half price deal” on your app. I am now sitting with 3x R150 Nandos vouchers that DO NOT WORK!! I have tried numerous times to get hold of someone through your call centre but “due to the high call volume that you are permanently experiencing”- I am never able to get through. My vouchers have expired and I was and still am unable to redeem them. I am not going to allow vodacom to **** me out of my hard earned money. I will be taking this further through various social media platforms aswell as legally if I do not receive assistance promptly.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2022, 18:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team