TA
Tanya A

1 reviews | Active since Mar 2022

03 Mar 2022, 15:45

3x R150 Nandos Vouchers are not working!

I purchased 4x R150 Nandos vouchers on the Vodabucks store app. Only one of those vouchers worked, the rest kept throwing out an error code. I had to pay over R400 in cash to collect my Nandos order. This is unacceptable! I wouldn’t have placed such a large and expensive order if it wasn’t for the “great half price deal” on your app. I am now sitting with 3x R150 Nandos vouchers that DO NOT WORK!! I have tried numerous times to get hold of someone through your call centre but “due to the high call volume that you are permanently experiencing”- I am never able to get through. My vouchers will be expiring soon and I am not going to allow vodacom to scan me out of my hard earned money. I will be taking this further through various social media platforms aswell as legally if I do not receive assistance promptly.

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2022, 07:19
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TA
Tanya A's update14 Mar 2022, 16:12
Reviewer Update
This has not been sorted out and I have only came across ONE missed call which I assume was from Vodacom.