3weeks and counting for a '2-3day repair'...

<p>Handed in my phone to Vodacom repair shop on 3rd June for a cracked screen insurance repair. Lady promised '2-3 days or if they don't have stock, 5-7 days max if they need to order.'</p> <p>Phoned them on 7th June as haven't received any feedback, only to find they have lost my paperwork. Forced to go back into the shop to re-fill insurance form. Jaco gaurenteed me that 'definately no longer than 7days'</p> <p>Again after no communication phoned them on 13th June, to hear 'they are having a backlog' and HAVEN'T STARTED my repair!! Again got a profuse apology with a gaurentee that phone will be repaired within 5-7 days.</p> <p>Friday 17th received notification from insurance that they've just started my claim (meaning this is the first action thats been taken 14days after my submission).</p> <p>Today 20th June I have still not received any feedback from them. The repair shop phone number drops everytime you call, phoned another store who have another number for repairs which is 'not available at present'!!</p> <p>What am I supposed to do??</p>