3rd Week - 3rd HP Complaint - Still NO response

Vodacom is quick to send a response on hello peter to these complaints, but this is my 3rd complaints and I still have not received any feedback whatsoever! I have been taking my own time and energy to fix Vodacom's error since 20 January 2016! I have been harassed by collections, even called by someone to find out if I am happy with my upgrade, but still no response for my complaint. I ask that it be escalated and still it falls on deaf ears...I have been to facebook and twitter yet I am STILL ignored by Vodacom!! If no response is received from Vodacom by 12H00PM tomorrow 16 February 2016 I will be taking this to ICASA as well as the newspaper!!