3rd time unlucky!!!

My phone has gone in for the 3rd time this year to Vodacom for repairs still within the guarantee period. Each time my business is compromised but Vodacom does not care. When I post a hello peter complaint, I receive a generic e-mail reply which does not help at all!!! Vodacom does not care about their clients. We are just numbers and treated like nuisances. Not once have a I received a call from their customer care area to apologise for their pathetic service. My phone has gone in for a week now. the fact that I am losing business is immaterial to Vodacom as they still deduct their contract fees... I am disgusted and will definitely move to another service provider when my contract is due for renewal. Vodacom has proven to me over and over again that their customers do not matter anymore!!!