3rd time lucky maybe?

So I have called Vodacom twice to request itemised billing for last year which I cannot view online for some reason. This is now the second time they have sent me the complete wrong reports for the wrong months. Now calling them for the 3rd time to try and get the right info. Even on their system the comments from the previous call clearly states which months' reports I am looking for. How can you still get it wrong??

To top it all off, you have to listen to this unbelievably annoying voice on the pre recorded menu that makes me want to throw my phone against the wall!!!! When will you realize that no one wants to listen to any recorded voice. Give me a damn person on the line to speak to, and make it someone that can actually speak proper English and doesn't sound like they have a massive carrot stuck somewhere.

And make your call centers quieter or something. There's always so much noise in the background from other agents. I called one person, not your entire call center.