LB
Lucille B
1 reviews | Active since Dec 2018
28 Aug 2025, 15:09
3rd time - issues with fibre
Good day. This is now the 3rd month where it is close to the end of the month where our fibre services go off, it has been really slow all week by buffering whole time and last night at 8pm the service light on the fibre box went off, leaving us once again without fibre. Hopefully this time it will be sorted out quicker than having to be in the dark for a week without fibre.
The only time that it gets sorted out quick is once there is a review on hello peter
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Replies (5)LB
Lucille B's updateReviewer Update
28 Aug 2025, 17:13Yet again another 30min conversation with support and to no avail. Vodacom can't even fix the problem from the call centre and we have to wait another 24 to 48 hours to get any feedback as per consultant. Which means another week without a service I'm paying for. When you ask what abouy the time its been off and I paid for it. All they say is log a complaint which I know doesn't get looked at or resolved
LB
Lucille B's update28 Aug 2025, 17:13
Reviewer Update
Yet again another 30min conversation with support and to no avail. Vodacom can't even fix the problem from the call centre and we have to wait another 24 to 48 hours to get any feedback as per consultant. Which means another week without a service I'm paying for. When you ask what abouy the time its been off and I paid for it. All they say is log a complaint which I know doesn't get looked at or resolved
Vodacom's replyOfficial
29 Aug 2025, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2025, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LB
Lucille B's updateReviewer Update
29 Aug 2025, 10:00And that is what Vodacom always says, then the issue is resolved for a short period then back to issues
LB
Lucille B's update29 Aug 2025, 10:00
Reviewer Update
And that is what Vodacom always says, then the issue is resolved for a short period then back to issues
LB
Lucille B's updateReviewer Update
29 Aug 2025, 15:09Can't even get through to cancelation as there lines have a technical issue. Someone from Vodacom must phone me ASAP
LB
Lucille B's update29 Aug 2025, 15:09
Reviewer Update
Can't even get through to cancelation as there lines have a technical issue. Someone from Vodacom must phone me ASAP
Vodacom's replyOfficial
04 Sept 2025, 11:41Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2025, 11:41
Official
Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,