1 reviews | Active since Aug 2010
3rd time ***** on my account
On 30 August 2017, an amount of R163 was taken from my wife's account by Vodacom. This was apart from the normal payment that goes off on the 1st of every month. On 2 September 2017 I queried the amount only to find that a new contract has been taken on my name without my authorization. I did not receive any notification that there was activity on my account.
I immediately cancelled ALL of my contracts with Vodacom because this is the 3rd time that I have had ********** activity on my name due to Vodacom.
I was asked to send through an Affidavit and a copy of my ID which I did, but I have not yet had any feedback from Vodacom regarding this ***** on my account. In the mean time the bill on the new contact is sitting around R800.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
