ZH
Zonja H
1 reviews | Active since Feb 2015
01 Feb 2015, 12:36
3rd time for repairs still not fixed
December 2013 I took out a Z10 on contract which was replaced October 2014 the replacement phone has been in for repairs 3 times now which I collected for the 3rd time this morning. The phone is still not fixed! I asked for a new phone because this one is clearly unrepairable - best of all the engineers report said there was no problem! If their is no problem with the phone why would I have booked it in?? Terrible service. They want me to book it in again! For the fourth time! Truly beyond unhappy with Vodacom.
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Replies (1)Vodacom's replyOfficial
03 Feb 2015, 13:23Hello Zonja97,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2015, 13:23
Official
Hello Zonja97,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
