ZH
Zonja H

1 reviews | Active since Feb 2015

01 Feb 2015, 12:36

3rd time for repairs still not fixed

December 2013 I took out a Z10 on contract which was replaced October 2014 the replacement phone has been in for repairs 3 times now which I collected for the 3rd time this morning. The phone is still not fixed! I asked for a new phone because this one is clearly unrepairable - best of all the engineers report said there was no problem! If their is no problem with the phone why would I have booked it in?? Terrible service. They want me to book it in again! For the fourth time! Truly beyond unhappy with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:23
Official
Hello Zonja97,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,