3rd review and still no Wi-Fi service !!!!!!!SR is closed but vodacom fixed nothing

Item: Vodacom
Rating: 1
Author: Kurt B

Third week no Wi-Fi —- vodacom can you please get back to your customers - my wi-Fi was disconnected again after I had to call openserve to fix my line and now you again stopped my service .

As per openserve my line was suspended and not deleted in error: MY ACCOUNTS IS UP TO DATE !!!!!!!!!

As per openserve this only happen if they don’t receive payment from vodacom ??????

Please can you fix my line you are useless …

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Jul 2022, 07:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Jul 2022, 07:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Kurt B's updateReviewer Update

26 Jul 2022, 22:27

Still no Wi-Fi and no contact from anyone at vodacom .

Openserve technician came this morning after I contacted them and confirmed as per there system vodacom never paid them so that is why my line is suspended .

I have contacted local news paper so we can make this public and hopefully then vodacom will take there customers serious .

Kurt B's update26 Jul 2022, 22:27

Reviewer Update