3rd request for cancellation not done

<p>I have logged 2 prior complaints on this site, regarding my cancellation of contract, management has called to confirm this is done, no feedback, my second request I get an email advising I must send a request via email.</p> <p> </p> <p>When I query this with your call centre I get the call cut on me TWICE by the same agent Lelwa.</p> <p> </p> <p>Eventually I speak to Babazile on ref : requested information regarding what Vodacom can offer me on an upgrade, this has still not been done, As mentioned on the call I have requested for cancellation to be done, as agent more interested in simply cancelling and transfering my number to prepaid, than simply confirming what they can offer me, in the form of a retentions process, as I have called RETENTIONS, surely this is what should then be done ? No interest. </p> <p> </p> <p>Please could a manager call me. </p> <p> </p> <p> </p>