3rd Request for assistance - Highway ******* on out of bundle rates.

<p>3rd review - still no resolution. I did receive a call from someone at Vodacom but the quality of the call was so poor I could not hear him. This was tried on 3 occassion with the same result! It was agreed that he would send mew a mail to advise what was going on.</p> <p> </p> <p>I AM YET TO RECEIVE THAT MAIL!</p> <p> </p> <p>This is the second review for the same issue. Vodacom's "Robotic" response of getting in contact in due course is a sham! i sent my first review last week and I am yet to receive a call to sort this mess out!</p> <p> </p> <p> </p> <p> </p> <p>My son has a samsung tablet which comes with 2GB of data. Over the past weekend from the 28th to the 31st July we went away to the Kruger and somehow that data was used and then started running into out of bundle rates. Unaware my son continued using the device and the bill is now sitting at R10550, which I cannot afford to come off my account. This is plain highway *******!</p> <p> </p> <p>First question is why does Vodacom allow this? Why is there no option anywhere that after the allocated data is used that it stops working? why is it not capped?</p> <p> </p> <p>Please investigate as I have been a long and loyal customer of Vodacom. A payment plan will need to be setup to pay this off as explained above, I cannot afford the whole amount to come off at once.</p> <p> </p> <p> </p> <p> </p> <p>Account number: I ********** -5</p> <p> </p> <p> Invoice number: H0-4HPA1</p> <p> Invoice date: 01/08/2017</p> <p> Due date: 31/08/2017</p> <p> </p>