1 reviews | Active since Sept 2016

13 Apr 2017, 07:28

3rd report on 1 problem that has never been attended to

<p>I regret the day I got a cellphone contract with vodacom. It's been 4 month of me going back and forth with vodacom because of simcards that came with a contract that I took and only using the phones and paying the amount of phones and talk time. When I wrote a report on hello Peter two days ago, I was promised that a consultant would call me back and help me and to this day I am still waiting. I am heart broken that I have to pay for a service I am not using and every where I go I can't get help. I was referred to a vodacom store that told me I won't get help from them as the contract wasn't initially done by them by a store assistant in vodacom Seshego named Winnie. I have been going through this with vodacom for long enough now and I just need this issue sorted out. I'm begging you vodacom do right by me</p>

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2017, 08:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team