3rd repair for a new phone!

I got S6 Edge on 25 April. It has been in for repairs 3 times & is still at the repair centre for a factory fault.!The phone has been in repairs 8 wks since I've had it & I still have to pay for a device I don't have!<br> <br> When I fetched it the 2nd time, only one of the many issues listed on the book in form was fixed! I then asked to speak to the Manager (Riaan) who took more than an hour to speak to me and wasnt visible on the shop floor. After speaking to him, he told me I needed to book the phone in again (JN:***4) and he would not send it to the repair centre and request a new phone straight from Samsung, He told the consultant to only list the one issue wrong with the phone and he would fight it on that issue to get a replacement. However my phone is at the repair centre at the moment awaiting spares which is not what the manager said would happen and also since only one issue was listed on the form, the phone will still come back not completely fixed! the manager was supposed to call my on friday, he hasnt and when I call the phone is always engaged!<br> <br> I am cancelling my debit orders and contacting ICASA until I get a new phone as this is absolutely appalling!!