3rd Party Deliver

On the 21st August 2017, I upgraded my cellphone online. The profile is under my husbands name. We have been a loyal customer of Vodacom's for more than 10 years.

Firstly, when I followed up with the courier company they didn't have the full address so couldn't deliver the phone. Secondly, they tell me you have a new policy that you don't deliver to 3rd party.

Wouldn't it be nice if you let your customers know this, instead of sending us all the other marketing messages and **** you send.

My husband is currently in Kenya and will not be returning for the next 9 weeks.

RAM say all they need is a letter from Vodacom to say the phone can be dropped off with me, Vodacom say they won't waste their time sending the email because they courier driver when he realises he isn't dropping it off with my husband will not deliver it.

I have been trying to solve this and even asked your call centres to get a manager to call my husband (as his vodacom phone is on roaming) so that he can give the permission telephonically, but no one will call him either.

This is disappointing for a customer who has been with you for more than 10 years