3rd Party Billing Nightmare

I am posting on behalf of my father - who tried unsucessfully to resolve a billing issue after being a loyal customer for 25 Years. He went through call centres, into offices, emailed and eventually sent a registered mail. None of this has actually resulted in any constructive attempt to resolve the situation.

He is willing to pay for the services as per the contract he signed - additional third party charges are being billed for and he was unable to resolve or remove them.

He is a pensioner and dealing with robotic replies, AI Bots is hugely frustrating and unhelpful.

He is at the point where he will only entertain written correspondance that he has a clear record of events.

I went along with him to the vodacom store, the charges were claimed to be removed, and they just returned, vastly inflating the bill beyond his budget.

In desperation he has cancelled the stop order due to over billing on vodacom's side and an unwillingness or inability to resolve the matter.

Instead of engaging with him, Vodacom cancelled his number without any attempt at informing or resolution.