3rd Month still no resolution

Since the beginning of November, when we first logged a bill shock query (that was due to them not loading the call limit as we requested). We have received many promises of being credited and been thrown around from department to department. Yesterday when I phoned again to try and get answers and asked to hear the recordings where I was promised to be credited. They tell me I must get a court order if I want to listen to it and that the lady who made such promises refuses to talk to me. The supervisor then promised to contact me before 16:00 yesterday with feedback, and that did not happen. We as a company spend a lot of money on Vodacom each month. This lack of service is very disappointing and comments like \That department probably referred you to us because they don't want to assist you but it is their responsibility"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;548016;227;14;5;0;0;0;0;5;NULL;NULL;NULL;16/01/21 13:31;16/01/21 11:41;GREAT CUSTOMER SERVICE FROM WOOLWORTHS GREENSTONE;WOOLWORTHS ;Brian;***;Hi,<br> <br> <br> I would like to Thank the manager Brian and his team at the Grocery section at Woolworths Greenstone Mall on Tuesday morning for great service. the team helped with with an exchange. <br> <br> All involved, the floor manager, shift manager and cashier. Thank you.<br> <br> Going to THIS woolworths food section is a pleasure and really one of the best food departments in Jhb;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942403;767751;9;2;0;1;0;0;2;NULL;NULL;NULL;16/01/21 13:28;16/01/21 11:44;NO FEEDBACK FOR WINDSCREEN CLAIM ;A119196SUP;claims department;***;Dear Hellopeter,<br> <br> on the 14th December 2015 I have lodged a claim for windscreen with Anderson. on the 17th December 2015 I have received a communique from them that they received my claim.<br> <br> I was advised to allow them a 14 day waiting period in order for them to settle my claim in a form of cash in lieu. having submitted and got a confirmation of all paperwork with their consultant, I have waited for the 14 day waiting period.<br> <br> today its the 21st of Jan 2016, I still have not received any communication or feedback from Anderson Insurance. this is despite them deducting monthly debit orders.<br> <br> my claim number is as CL28066_12_15.<br> <br> My insurance policy is A119196SUP.<br> <br> I hereby request hellopeter to institute an immediate redress on my claim with Anderson.<br> <br> I trust that my complain will be redressed accordingly.<br> <br> kind regards<br> <br> Rhulani Manganye<br> <br> ***<br> [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942404;900665;37;2;0;0;0;0;2;NULL;NULL;NULL;16/01/21 13:24;16/01/21 11:44;complain;*** 083;admin;***;I have been trying to call mbd legal services, because they show on my credit record and I want to know, who I'm owing. but I can't get hold of anybody and I left my name and telephone number. this is frustrating me. please help.<br> My name is Louise Matshidisho Oliphant;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942405;900629;13;2;0;0;0;0;2;NULL;NULL;NULL;16/01/15 13:37;16/01/21 11:46;AVOID SHAWN HANEKOM!!!!;;Shawn Hanekom;;I put an advert on Gumtree for a ford cylinder gasket head as I blew mine. Shawn sent me his number via the advert. I called him and he promised that the item would be sent that same very day. I asked him to send me an email confirmation, which he did. I paid the money and he promised waybill info, never received it. I hassled and hassled for four days but now he has disappeared with my R2600. He is a *********** and please avoid him at all costs! He would never answer my calls, sms's or whatsapps but as soon as I called off a different number he would answer. <br> <br> I have been to the police and they are tracing his whereabouts via his cell number, email address and name. <br> <br> He is ****!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942350;748824;27;2;0;0;0;0;2;NULL;NULL;NULL;16/01/15 18:30;16/01/21 11:49;50 telephone calls & 10 emails: STILL no response!;6,50E+12;Cannot be established;***;My luggage was lost by SAA on a flight between Mauritius and JHB.<br> I reported it at 18H30 on Friday 15 January at CPT international Baggage \Service\"". <br> LEFT ALL my details at the desk.<br> I was promised a call \""by tomorrow Morning\"".<br> Have now called the \""service\"" desk at CPT int. desk about 45 to 50 times.<br> Not once did they answer.<br> I went onto SAA's Website and composed an email.<br> The website would NOT allow the email to be submitted.<br> Then contacted SAA Customer \""service\"" (HA!).<br> Got a computer generated response calling me \""Dear Valued Customer\"" stating that I would get an answer within 21 days.<br> This is now 136 hours that the luggage was lost.<br> In Desperation"