3rd Hellopeter review about the same issue

This is the 3rd Hellopeter review about the same issue. vodacom is simply uninterested in giveing me a service that I have been paying for half a year. There has been no contact from them. Perhaps I should complain at ICASA?

My issue is this: I had a Samsung watch 4 with an active ESIM. Since upgrading, I have been unable to move the ESIM service from my Watch 4 to my Watch 7 witch was included in the online upgrade. I would like to get this resolved today or get a refund of all the oneNumber payments I paid for this service that I am unable to use due to Vodacom's disinterest in helping.