3rd Complaint still unresolved-same issue 6 months later

<p>So Vodacom we have written, complained, phoned customer service, visited nearest dealer, and still no joy from laptop modem deal. Still unable to use the modem stick since day of purchase. Debit order for unused data deducted EVERYMONTH which I trust will get refunded since your records will clearly indicate UNUSED DATA. What happens now. You do realize that you are currently guilty of *****ing money as the service is unavailable to us?</p>