3RD COMPLAINT IN A WEEK

This is now my 3rd complaint in a week regarding the lack of service from Vodacom. Everyday it's a struggle to get anywhere with each new person reading the same script with replies and nothing happens. Nobody has a clue and everybody promises that they will resolve it and contact me and that never happens. According to Vodacom my fibre has been cancelled last year June, but I can't order a new fibre package because the line hasn't been released by Vodacom. I've paid the installation fee which was applicable when I cancelled. When I call the customer support they say that the issue is resolved, but it isn't. My patience is at an end. If this isn't resolved by the end of business today I will be writing to the newspapers to tell them how Vodacom has taken my money and now refuses to give me assistance. I will never use Vodacom ever again and will make sure everyone I know never uses Vodacom.