MH
Mohamed H

1 reviews | Active since Sept 2011

29 Jan 2019, 08:24

3rd complain Vodacom incorect bill

Vodacom has incorrectly CHARGED ME and has not made any effort to fix this.

Please e-mail me on ********** or call me on ********** 636

This is my 3rd time complaining on Hello Peter, this is the below query

THEY HAVE NOT SORTED OUT MY PREVIOUS QUERY STILL.

I cannot seem to get rid of my Vodacom charges, A contract was taken out End of November 2016, It was supposed to be canceled End of November 2018. This is 2 years. They now want to charge me an extra "early cancellation and headset fee" for canceling after 2 years. How does that make any logical sense. The number in question is ********** . Please send an amended invoice without the R310.52 Rand charges.

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2019, 09:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
MH
Mohamed H's update30 Jan 2019, 12:07
Reviewer Update
I missed the call. Please call me as I cannot get hold of a consultant